Medlexion helps patients, customers and small businesses make sense of formal complaint and redress mechanisms. We do not promise outcomes. We help you present your story clearly and correctly, so the right system can hear it.

• You have been run around by an insurer, lender, hospital, service provider or platform.
• You are facing a complaint portal or process you do not understand.
• You need to pull together documents, timelines and facts into something coherent.

We are not an emergency service or a mass consumer app. We work selectively, where better documentation can genuinely change how a case is understood.

1. 1. Tell us what happened. Share a short summary, how long it has been going on, and what you have already tried.
2. 2. We decide if we can help. We read your summary and any material you send. If we do not think we can add real value, we will say so quickly.
3. 3. If yes, we guide you through the process. That may mean organising documents and timelines, shaping how you present your complaint, or using our own systems to track what happens next.

If you want us to consider your case:

• Email: support@medlexion.com
• Use the subject line “New complaint – individual/SME”.

Medlexion does not replace legal advice or representation. In some situations we may suggest that you speak to a lawyer alongside our work.