Overview

These Terms govern access to and use of Medlexion’s website, product systems, and digitally delivered services.

By accessing the website, requesting access to a product, using a workspace, or purchasing a Medlexion service, you agree to these Terms.

What Medlexion provides

Medlexion provides electronically supplied digital services, including workflow software, documentation systems, implementation support, and related online-delivered services. Medlexion does not provide physical goods.

No legal, tax, or regulatory advice

Unless expressly stated otherwise in a signed engagement, Medlexion is not a law firm, tax advisory firm, or regulated professional practice.

Our systems may help structure records, chronology, workflow, or documentation. Customers remain responsible for their business decisions, legal positions, filings, and use of outputs.

Accounts and access

You must:

• Provide accurate account or billing information
• Keep credentials secure
• Notify us of suspected unauthorised access
• Use the services lawfully and only for legitimate business or permitted use-cases

You must not:

• Misuse, disrupt, reverse engineer, or interfere with the services
• Upload unlawful material
• Use the services for harassment, fraud, or unlawful surveillance
• Misuse Medlexion intellectual property

Commercial terms and activation

Pricing, plan scope, activation posture, and billing route may depend on the product, workflow context, customer type, geography, and whether the route is self-serve, guided, pilot-led, or implementation-led.

Some products or routes may require commercial review, activation confirmation, or payment before access begins.

Taxes

Taxes may apply depending on customer type, billing country, place-of-supply rules, and applicable law.

Customers are responsible for providing accurate billing and tax information where required, including VAT details where relevant.

Payments

Payments may be processed through Medlexion-approved payment providers or through other agreed billing methods.

You authorise Medlexion to issue invoices, payment links, activation requests, or billing communications connected with the relevant service.

Data and customer content

You retain responsibility for the legality and appropriateness of the materials, records, or content you or your authorised users submit into the services.

You grant Medlexion the limited rights necessary to host, process, secure, back up, and operate the service in relation to that content.

Availability and changes

We may improve, modify, suspend, or discontinue parts of the services from time to time, including where needed for security, legal, operational, or product reasons.

Disclaimers and liability

To the maximum extent permitted by law, the services are provided on an “as is” and “as available” basis.

Medlexion does not warrant uninterrupted operation, error-free performance, or that a particular commercial, legal, or recovery outcome will be achieved.

To the maximum extent permitted by law, Medlexion’s aggregate liability in connection with the relevant services will not exceed the amount paid to Medlexion for those services in the three months preceding the event giving rise to the claim.

Nothing in these Terms excludes liability where exclusion is not legally permitted.

Governing law

These Terms are governed by the laws of India, without limiting mandatory rights that may apply under consumer or data protection law where such rights cannot legally be excluded.

Contact

Terms queries: support@medlexion.com