When complaint systems forget that evidence is the product
Why ticket volumes and SLAs mean little if you cannot reconstruct a single case properly.
Insights
Short notes from our work
These are snapshots from the places where complaints, carbon and clinical work meet evidence. They are not legal advice.
Designing MRV that can survive its own consultants
How to separate enduring project logic from ever-changing presentations and reports.
The real cost of reconstructing an adverse clinical event
What happens inside a hospital when weeks are spent piecing together what “must have” happened.
People vs systems: both sides of a grievance
Why tools for complainants and tools for platforms should be designed together, not as enemies.
Evidence architectures before AI architectures
Why starting with model choices is backwards for high-stakes systems.