Controller

Medlexion Technologies LLP (India). Privacy requests: privacy@medlexion.com

Data we collect

• Account and contact data such as name, email, phone number, and organisation.
• Billing and transaction metadata such as payment status and invoice references. We do not store full card details.
• Usage and device data such as logs, IP address, browser information, and device information for security and troubleshooting.
• Customer content provided in the product, including text, documents, or uploads where applicable.

How we use data

• To provide, operate, and improve our services.
• To authenticate users, prevent fraud, and secure our systems.
• To provide support and respond to enquiries.
• To process payments and meet legal or tax obligations.

Legal bases

We process data to perform a contract, for legitimate interests such as security, fraud prevention, and service improvement, and where required, based on consent.

Sharing and processors

We share data only with trusted service providers such as hosting, email delivery, analytics, and payment processing vendors where necessary to provide the service and subject to appropriate contractual safeguards.

International transfers

As an India-based business, we may process data in India and other jurisdictions where our providers operate. Where required, we use appropriate contractual protections.

Retention

We retain personal data for as long as necessary to provide the service and meet legal obligations. You may request deletion, subject to applicable requirements.

Your rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or port your personal data, and to lodge a complaint with a supervisory authority.